FAQ

Yes, we design experiences tailored to different experience levels. We offer routes for beginners, families with children, and more advanced activities for experienced explorers.`

Some of our most popular experiences include:

  • Morovis Adventure Tour
     Monagas
  • Climbing Tour
  • “Péndulo” Experience

Yes, all our excursions include the necessary basic equipment. However, we recommend bringing personal items such as water, appropriate clothing, and sunscreen.

Yes, at PRSOAR, safety is our priority. Our guides are Wilderness First Aid certified, and we follow strict safety protocols throughout all our activities.

At PR SOAR, we are Leave No Trace community partners, promoting responsible ecotourism and supporting local conservation projects. We also educate our participants about the importance of protecting the natural environment.

It depends on the type of hike, but we generally recommend:

  • Comfortable clothing and appropriate footwear. 
  • Towel.
  • Water and snacks. 
  • Sunscreen and insect repellent.
  • A light backpack to carry your belongings.

Safety first. If weather conditions are unsafe, the tour will be rescheduled, and a partial refund or credit for another date will be offered.

Additionally, please note that PR SOAR has a cancellation policy for half-day and single-day adventure trips. We generally offer full refunds if canceled at least 72 hours in advance, and 50% if canceled between 71 and 48 hours in advance. For late cancellations (47 hours or less), there are no refunds; depending on the reason, a credit may be applied.

For multi-day trips and educational courses, for all group tours, charter transportation, services, team building events, leadership development events, and Camping and Backpacking Trips; and if you need to cancel a booking, you must do so in writing in advance (30 days), or you will be charged 100% of the total price for the services.

We reserve the right to cancel for any reason. If we must cancel, we will provide a full refund or alternative dates. We are outside in all types of weather: rain, storm, hurricane, and hot sun. Please be prepared! If the weather becomes severe, we’ll make alternative arrangements. Be assured that safety is always our priority.

As a matter of company policy, out of respect for private property and the preservation of natural areas or reserves, we cannot reveal the name of the location, as these spaces require authorization and/or a contract from the custodians of these spaces to operate while maintaining a balance with the ecosystem and thus contributing to sustainability. We apologize for any inconvenience.

Participants must be in good health and physical condition. Participants with recent injuries, surgeries, and/or pregnancies will not be able to participate in some of our activities.

Some of our experiences involve uneven and slippery terrain, moving water, standing near ledges and/or steep cliffs, and hiking on steep hills with a sustained gradient, among others.

Participants with a medical or physical condition that makes participation dangerous are not allowed to participate.

Due to size restrictions on our harnesses and other technical equipment, we cannot accommodate individuals weighing more than 250 pounds on the rappelling or climbing components of our tours.

PR SOAR reserves the right to cancel or limit your participation based on your physical condition. If you have any questions or concerns about your ability to safely participate in our activities, please speak to our staff in advance. If you must cancel at the last minute due to an undisclosed medical or physical condition, you will be responsible for the full amount of your trip.

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